職缺編號 0005415515
職務名稱 Customer Service Team Leader
公司簡介
新創外包公司,提供外包服務給許多美國科技與新創公司,包含客服、文案產出、相片修圖等。
工作內容
1. Delivery of team service level components, quality and productivity targets & indicators.
2. People Management, including all HR related issues, as well as staff development.
3. Operational Management: Managing the floor, adherence to schedule.
4. Email monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every interaction.
5. Contribute to the initial hiring and selecting process of the front line.
6. Work very closely with team members to solve customer problems. Also needs to understand teammate's problems and weaknesses and address these.
7. Offers solutions and suggestions for process and product improvement to management.
 
 
需求條件
1. Candidate must complete at least 2 years of College in any field.
2. At least 1-year Team Leader experience is required for this position.
3. Experience working on emails, and live chat customer support campaigns.
4. Excellent written grammar skills in English and Chinese (simplified and traditional) and strong technical skills.
5. Excellent problem solving and analytical skill.
6. Familiarity with PC/Mac gaming.
7. Must be willing to work on different shifts.
工作地點 台北市
薪資待遇 Negotiable
聯絡資訊 Irene Chang 張詒婷
irene.chang@tw-rising.com

想要應徵此工作?請填寫以下表單並上傳您的履歷
注意事項: 若您透過本網站傳送任何個人資訊給本公司,表示您同意我們根據公司的個人資料管理暨隱私權政策聲明,對有關資訊予以收集、保留、使用及公開。
行銷自己-撰寫優質履歷表
面試黃金守則
薪水談判攻略集
職涯規劃三步驟